Refund & Rescheduling Policy

 
 
 

Refund & Cancellation Policy for Balloon Decor/Rental & Grab and Go Services

At Daisy’s Party House, we understand that plans can change. Our clients may cancel or modify their event services; however, the following cancellation policies apply depending on the service type:

Balloon Decor/Rental Services

  • Full Refund: For cancellations made 30 or more days before the event date.

  • 50% Refund: For cancellations made 14-29 days before the event date.

  • No Refund: For cancellations made less than 14 days before the event date. However, a credit will be offered for later use.

Note: Any changes (such as deleting décor pieces or color changes) cannot be made after payment is accepted. Additions may be approved depending on the timeframe.

Once the installation is completed, Daisy’s Party House is no longer responsible for any damage or popping of balloons.

Event Rescheduling

Clients can reschedule their event for a later date if Daisy’s Party House is available. To secure a new date, please submit a written request to Britt@daisyspartyhouse.com. A $150 non-refundable rescheduling fee may apply if work on your décor has already begun or if the request is made close to the event date. If Daisy’s Party House is unavailable on the new date, the cancellation policy will apply.

Grab and Go Services

  • 100% Refund: For cancellations made 14 or more days before the event date.

  • No Refund: For cancellations made less than 14 days before the event date. However, store credit will be offered for later use.

Note: As with Balloon Decor, changes cannot be made after payment is accepted, and additions are subject to approval based on the timeframe.

Pickup Deadlines & Liability

Clients may reschedule their pickup date and time; however, all Grab and Go orders must be picked up by Friday at 5:30 pm unless Daisy’s Party House has agreed upon a different date. Orders not picked up by the deadline will be forfeited, and no refunds or credits will be provided.

Once the pickup is completed, Daisy’s Party House is no longer responsible for any damage or popping of balloons.